We take the pager. Engineers who know your systems respond to incidents around the clock, write honest postmortems and define SLOs your business can read.
An engineer replies, not a salesperson — within one business day.
Official cloud partners
Product engineers get woken up at night and spend the next day recovering instead of building.
Real incidents get lost in the noise, and the alert channel is muted.
Every outage ends with “we should fix that”, and nothing changes.
You learn about outages from support tickets, not from your monitoring.
An agreed escalation path and engineers who have onboarded on your systems before they take the pager.
SLIs for the user journeys that matter, so alerts fire when customers are affected, not when a CPU spikes.
Fewer alerts, each tied to a runbook that says what to check and what to do.
We work an incident until it's resolved and keep you updated while we do.
Blameless write-ups with timeline, root cause and action items that we then implement.
Capacity planning and load testing before launches and seasonal traffic.
Infrastructure had grown ad hoc: configuration lived on the servers, and changes could not be tracked or reproduced.
Strict continuity requirements: services cannot be stopped, and problems must be visible before users notice them.
Some incidents were reported by users rather than caught by monitoring.
TEAM.md
There are three of us, by design: the engineers you talk to are the engineers who do the work. No account managers, no hand-offs.
Co-founder
20+ years in IT. In 2014 he founded Last.Backend, a container orchestrator built at almost the same time as Kubernetes. Leads our AI practice.
Co-founder
7 years in DevOps and dozens of delivered projects, from a first pipeline to production under heavy load.
Co-founder
5 years in DevOps. Takes on the hardest problems and sees them through.
Tell us what is going on today. We reply within one business day with a free initial review.